Refund & Returns Policy

At Aryana Lashes, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of your order being delivered.

To be eligible for a return, your item must be:

  • Unused and unopened

  • In its original packaging

  • In the exact same condition that you received it

Please note: Unfortunately, we cannot accept returns that do not meet these conditions.

Non-Returnable Items

Due to strict hygiene and safety standards, the following products cannot be returned once opened or used:

  • Lash trays

  • Adhesives

  • Eye pads and tapes

  • Cleansers, primers, removers, and other liquids

  • Any item that has been opened, used, or tampered with

How to Start a Return

To request a return, please contact our customer support team within 30 days of receiving your order via:

  • WhatsApp: +44 7377 990069 (Fastest Response)

  • Email: hello@aryanalashes.co.uk

Please ensure you include:

  1. Your order number

  2. The item(s) you wish to return

  3. The reason for your return

Our team will review your request and provide you with the return instructions.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be automatically issued to your original payment method within 5–10 working days. Depending on your payment provider, it may take a little longer for the funds to officially appear in your account.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A clear description of the issue

  • Clear photographs of the product and packaging

Once reviewed, we will promptly arrange a replacement or issue a full refund at no additional cost to you.

Return Shipping

Customers are responsible for return postage costs unless:

  • The item arrived damaged or faulty.

  • We sent the incorrect item.

Where applicable, return shipping costs will be fully reimbursed by Aryana Lashes.

Questions?

If you have any questions about our Refund & Returns Policy, please get in touch via WhatsApp (+44 7377 990069) or hello@aryanalashes.co.uk. We are always happy to help!